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AI
Accelerating Business Growth With AI-focused DolphinCX
Introduction: With its in-house Next Gen AI solutions, BloomX can transform how business is carried out for call/chat services.
Challenges faced by businesses often:
- Scaling the operations
- Limitations in providing 24/7 service with human-controlled operations
- Not able to be updated with the ever-changing domain knowledge
- Huge operation cost involving human agents
- Behavioral issues of agents with customers
- Not able to capture the essence of customer query/problems
The Solution from BloomX to address the challenges:
DolphinCX delivers cutting-edge AI solutions backed by expert knowledge and experience. Development of these solutions includes a custom AI framework from scratch for AI conversational bots, integration of LLMs into the pipeline, Retrieval Augmentation Generation (RAG) for domain knowledge, and advanced Natural Language Processing (NLP) algorithms for advanced search.
- With the low cost of implementing the AI virtual agents, the scope for scalability increases drastically
- With BloomX developed proprietary virtual agents, businesses will be able to provide 24/7 service with minimal human involvement and better efficiency, at scale
- With an AI solution, agents will be able to assist customers efficiently by retrieving query-specific domain information, provided the AI solution is developed with LLMs and RAG
- Better management of agents’ interaction with customers through our instant sentiment analysis and reports for analysis
- For recurring customer problems involving multiple interactions, agents can get a clear understanding and context of customer queries and problems with the managed interaction history
Technology used:
- LLMs
- RAG
- Spacy
- FastAPI
- Redis Pub/Sub
- ScyllaDB